Terms & Conditions
Privacy Policy
Introduction
Welcome to Confident Holidays, your trusted travel partner. This Privacy Policy outlines how we collect, use, protect, and manage your personal data when you interact with us. By using our services, you agree to the terms outlined in this policy.
Personal Data Collection and Use
We collect personal data when you visit our website, make inquiries, or book our travel services. This may include your name, email address, phone number, postal address, and other details you provide voluntarily.
We use this information to:
- Provide and improve our travel services.
- Customize your experience on our website.
- Communicate with you regarding bookings, offers, and updates.
- Send promotional materials, special deals, and travel-related information.
Sharing of Personal Data
We may share your personal data with trusted third-party service providers, including travel partners, hotels, airlines, and payment processors, to facilitate your bookings. These partners are required to use your data solely for service-related purposes and maintain confidentiality.
We may also disclose personal data if required by law, court order, or regulatory authorities.
Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or alteration. However, while we strive for security, we cannot guarantee absolute protection due to the nature of online data transmission.
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal data.
- Opt-out of marketing communications at any time.
- Request information about how we process your data.
To exercise these rights, please contact us using the details provided below. Some information may be retained for legal or business purposes.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be posted on our website. We encourage you to review this policy regularly.
Contact Us
If you have any questions or concerns regarding our Privacy Policy, feel free to reach out to us:
📧 Email: info@confidentholidays.com
đź“ž Phone: +91 96067 21744
Booking Confirmation
- All bookings are subject to availability of hotels, transportation, and other travel services.
- A booking will be confirmed only after receiving the required advance payment.
- Customers must provide accurate personal details (name, contact information, travel dates, and ID details if required).
- Confident Holidays reserves the right to decline or cancel bookings if incorrect or incomplete information is provided.
Pricing Policy
- All prices listed on our website, promotional materials, or quotations are subject to change without prior notice.
- The final price will be confirmed at the time of booking.
- Prices may vary due to seasonality, availability, hotel tariffs, transportation costs, government taxes, or special requests.
Payment Policy
- Advance Payment: 30%–50% of the total package cost at the time of booking.
- Balance Payment: Must be paid before the start of the trip or at check-in, as communicated.
- UPI
- Bank Transfer
- Debit / Credit Cards
- Online Payment Gateway
- Failure to complete payment within the specified timeline may result in automatic cancellation without prior notice.
Cancellation Policy
- 15 days or more before travel: Minimal or no cancellation charges (subject to service provider policies).
- 7–14 days before travel: 25%–50% of the total booking amount.
- Less than 7 days before travel: No refund applicable.
Refund Policy
- Refunds (if applicable) will be processed to the original payment method.
- Transaction charges, service fees, and payment gateway charges are non-refundable.
Rescheduling Policy
- Travel date changes are subject to availability.
- Requests must be made in advance.
- Additional charges may apply depending on service providers.
Travel Responsibility
- Delays or cancellations by airlines, hotels, or transport providers
- Schedule changes due to weather or operational issues
- Service disruptions caused by third parties
Guest Responsibility
- Guests are responsible for their personal belongings and valuables during the trip.
- Any damage caused to hotels, vehicles, or services will be charged directly to the customer.
- Guests must comply with all applicable laws, regulations, and instructions during travel.
Force Majeure
- Natural disasters
- Weather conditions
- Government restrictions
- Strikes or transportation disruptions
- Pandemics or unforeseen circumstances
Limitation of Liability
- Confident Holidays’ liability is limited to the amount paid by the customer for the specific booking.
- We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of enjoyment, profits, or opportunity.
- We do not guarantee the quality, safety, or suitability of third-party services.
Indemnity
- Breach of these Terms & Conditions
- Misconduct or negligence by the customer
- Violation of laws or third-party rights
Termination of Services
- The customer engages in unlawful, abusive, or disruptive behavior
- There is a breach of these Terms & Conditions
- Payment obligations are not fulfilled
Jurisdiction & Governing Law
Privacy & Data Protection
- Customer information will be collected and used only for booking and service purposes.
- We do not sell or share personal data with unauthorized third parties.
- By booking with us, you consent to the use of your information for travel arrangements.
Amendments
Important Notes
- Guests must carry valid government-issued ID proof during travel.
- Customers must follow all safety instructions provided by Confident Holidays or service providers.
- Special requests (room preferences, dietary needs, upgrades, etc.) are subject to availability and not guaranteed.