Privacy Policy

Introduction

At Confident Tours & Travels, we are committed to protecting your personal information and ensuring a safe online experience. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or book our holiday packages.

1. Information We Collect

We may collect the following information:

  • Name, email address, phone number, and address
  • Travel preferences and booking details
  • Payment information (processed securely through trusted payment gateways)
  • Website usage data such as IP address, device type, and browsing behavior

2. How We Use Your Information

Your information is used to:

  • Process bookings, confirmations, invoices, and travel documentation
  • Provide customer support and respond to inquiries
  • Send booking updates, offers, and service-related notifications
  • Improve website performance and customer experience

3. Sharing of Information

We may share your data only with:

  • Airlines, hotels, and travel partners for booking purposes
  • Secure payment gateways
  • Government authorities, if legally required

We do not sell or trade your personal information to third parties.

4. Data Security

We use advanced security measures to protect your data from unauthorized access, misuse, or loss. All online transactions are encrypted and processed through secure channels.

5. Cookies Policy

Our website uses cookies to:

  • Improve browsing experience
  • Understand user behavior
  • Provide personalized recommendations

You can disable cookies anytime through your browser settings.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

7. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Opt out of promotional communications
  • Request clarification on how your data is used

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website.

Contact Us

For any privacy-related questions, please contact:

At Confident Holidays, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or travel services.By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information


  • Full name

  • Phone number

  • Email address

  • Residential or billing address

  • Identification details (if required for travel bookings)

Booking Information


  • Travel destination and travel dates

  • Accommodation preferences

  • Transportation requirements

  • Special requests related to your travel plans

Payment Information

Payments are processed securely through trusted third-party payment gateways. We do not store your complete debit/credit card details on our servers.

Other Information


  • Information you provide through contact forms or customer support

  • Feedback, reviews, or inquiries submitted through our website

How We Use Your Information

The information we collect may be used for the following purposes:


  • To process bookings and provide travel services

  • To confirm reservations and send booking updates

  • To communicate important travel information

  • To respond to customer support requests and inquiries

  • To send promotional offers, travel deals, or updates (only when permitted)

  • To improve our website, services, and customer experience

Data Protection & Security

Confident Holidays takes appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.


  • Secure data storage systems

  • Restricted access to authorized personnel only

  • Secure payment gateway integration

  • Regular monitoring of system security

While we take all reasonable precautions, no online platform can guarantee 100% security of transmitted data.

Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

However, we may share your information with:


  • Travel service providers such as hotels, transportation companies, and tour operators to complete your booking

  • Payment gateway providers to process payments securely

  • Government or legal authorities if required by law or regulatory compliance

Cookies & Website Tracking

Our website may use cookies and tracking technologies to enhance your browsing experience.

Cookies help us to:


  • Understand website usage and visitor behavior

  • Improve website functionality

  • Personalize content and offers

  • Analyze website performance

You can disable cookies in your browser settings, but some website features may not function properly.

Your Rights

As a user, you have the right to:


  • Request access to your personal data

  • Request correction or update of inaccurate information

  • Request deletion of your personal data (where applicable)

  • Opt-out of promotional communications at any time

Third-Party Links

Our website may contain links to third-party websites for additional services or information.Confident Holidays is not responsible for the privacy practices or policies of these external websites. Users are encouraged to review their privacy policies before providing any personal information.

Updates to This Privacy Policy

Confident Holidays reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of our services after updates indicates acceptance of the revised policy.

Data Retention Policy

Confident Holidays
Effective Date: June 2026

Introduction

At Confident Holidays, we value the privacy and security of our customers’ personal information. This Data Retention Policy explains how we collect, store, use, retain, and securely dispose of personal data obtained through our website, booking systems, customer support channels, and other business operations.Our goal is to retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve customer experiences.

Information We Collect

We may collect and store the following types of information:Personal Information


  • Full Name

  • Phone Number

  • Email Address

  • Postal Address

  • Date of Birth (if required for travel bookings)

Emergency Contact Information


  • Travel Information

  • Flight Details

  • Hotel Reservations

  • Tour Package Details

  • Visa Information

  • Passport Information (when required)

  • Travel Preferences

  • Financial Information

  • Payment Transaction Details

  • Billing Information

  • Refund Records

Note: Credit card and payment information are processed through secure payment gateways and are not stored by Confident Holidays unless required by law.
Website Information


  • IP Address

  • Browser Type

  • Device Information

  • Website Usage Data

  • Cookies and Tracking Information

Purpose of Data Retention

We retain customer information for the following purposes:


  • Processing travel bookings and reservations

  • Providing customer support

  • Managing tour packages and travel arrangements

  • Sending booking confirmations and travel updates

  • Processing payments and refunds

  • Meeting legal and regulatory requirements

  • Improving our services and customer experience

  • Preventing fraud and unauthorized activities

  • Maintaining business records

  • Retention Periods

  • Customer Booking Records

Retained for up to 7 years from the date of booking completion to comply with accounting, taxation, and legal requirements.

Customer Communication Records

Emails, inquiries, chat conversations, and support requests may be retained for up to 3 years for service improvement and dispute resolution purposes.

Data Deletion and Disposal

When personal information is no longer required:


  • Electronic records are securely deleted.

  • Physical documents are securely destroyed.

  • Backup copies are removed according to system retention schedules.

  • Information is disposed of in a manner that prevents unauthorized access.

Customer Rights

Customers may request:


  • Access to their personal information.

  • Correction of inaccurate information.

  • Deletion of personal data where legally permitted.

  • Restriction of data processing.

  • Withdrawal of marketing consent.

  • Information regarding how their data is used.

  • Requests may be subject to applicable legal and regulatory requirements.

Third-Party Service Providers

Confident Holidays may share necessary information with trusted third parties, including:


  • Airlines

  • Hotels

  • Visa Processing Agencies

  • Payment Gateway Providers

  • Transportation Partners

  • Government Authorities (when legally required)

These third parties are required to protect personal information and use it only for authorized purposes.

Legal Compliance

We may retain personal information longer than the periods stated above when required to:


  • Comply with legal obligations

  • Respond to court orders

  • Resolve disputes

  • Enforce agreements

  • Protect business interests

  • Meet regulatory requirements

Contact Us

Confident HolidaysFor questions regarding this Data Retention Policy or your personal information, please contact us: